How do I improve Landing Page conversions?

Articles - Last updated 22 Sep 2021

Easily the most common question I get but unfortunately there is no single-task answer.

tl;dr – spend time defining your target audience, implement the necessary page elements they would need to be persuaded to act, then optimize the delivery of them.

Easy right? Ha don’t fret, I appreciate actionable advice so this is going to be a practical 3-step guide with real examples for context.

And instead of saying “how I improve conversions”, let’s rephrase it to how can we deliver the best possible Landing Page our visitor would appreciate. Now that excites me…


Step 1: Lay your foundation with understanding

Here are the four questions I ask every client before performing my private Landing Page Audits. Alongside each question I’ll add a fictitious use-case example for better learning:

  1. Who is your target audience? eg. Advanced designers using Figma in their full time-job
  2. What problem do they have? eg. They are struggling to understand and integrate Figma’s new Auto-Layout function in their work
  3. How does your offering solve their problem? eg. My 30-minute ‘Master Auto-Layout’ video course teaches designers how to perfect Auto-Layout with basic to advanced use-cases
  4. What do you want the user to do when they arrive at your Landing Page? eg. Enroll for the course for $49 (this is your objective)
Homework: Take a piece of paper and answer all 4, the more detailed your answer the better. These answers will lay the foundations for your Landing Page components and what they should say.

Before you move on to Step 2, let me run a few common mistakes I see Landing Page owners make and maybe we’ll pick something up…

💬 Is your audience too broad?

Let’s use the above use-case to define the target audience:

🚫 Designers
🚫 Advanced designers
🚫 Advanced designers using Figma
✅ Advanced designers using Figma in their full time-job

Drilling down to full time-job uncovers they have the budget and needs to speed up their workflow for a paid output. This can affect copy and imagery.

💬 Do you have multiple use-cases?

If so, this could call for either product/service refinement (pick one) or spinning up separate Landing Pages. These additional Landing Pages would promote your product/service using an alternative narrative to a different audience. Example for a baby carrier:

  1. A comfortable baby carrier for new moms needing to multi-task (the marketing narrative could be targeting work-from-home moms)
  2. A lightweight baby carrier for moms with back pains (the marketing narrative could be targeting moms with back pains)

Remember the more relatable a Landing Page feels, the more likely they presume the offering was destined for them. And the more likely they will give it a go.

💬 Can you explain your solution in one sentence?

The more time you spend refining your answer here, the better. Ask your friends, colleagues and customers what they think your offering solves. If their answer is slightly different than your answer, your Landing Page copy could be misleading.


Step 2: Step into their shoes to construct your page

Now you know your audience and what their problem is but are you looking at your Landing Page with their first-time eyes?

Step intro their shoes. Probably a tad frustrated and on a mission to solve their problem. Auto-Layout is hard! Babies are heavy!

Now what would they need to see and read to be persuaded to act?

Implement that. Nothing more. Nothing less.

Homework: The above question is your North Star and any component in your Landing Page that does not align with persuading your user to act, needs to go.

To help guide you a bit, let’s imagine the initial page load to a first time visitor and what is going through their head:

  • What exactly does this do? – does the introduction explain the product before scrolling?
  • Can I see a few examples? – more product angles, chapter previews, image gallery, explainer videos, in-page demos
  • Who else is using this thing? – testimonials, customer ratings, press logos, any form of social proof
  • How much does it cost? – pricing tables, discounts
  • If I don’t like it can I get my money back? – refund policy
  • What about when….. ? – faqs
  • Can I ask a question quick? – Support email address, phone number, corner chat

Now you’ve got all the content in place, but:

  • Does that testimonial add value to your visitor? Does it highlight a product feature or answer a potential doubt your visitor may have? No, remove it.
  • That 7th image doesn’t compliment your offering, remove it.
  • That FAQ is post-sale, not pre-sale, remove it.
  • “Multi Level Trajectory” sounds ridiculous, remove it.

Step 3: Optimize delivery

Your Landing Page is now refined to all the vital ingredient the first-time visitor needs to make an informed decision. But…

  • It’s loading slowly because of 16mb of images – drop them all into ImageOptim then reupload
  • It’s loading slowly because of your unsused scripts and plugins – use Pingdom website speed test to inspect behind-the-scenes, this will form your new to-do-list
  • It’s not legible on mobile – decrease your font size on smaller screens, especially section headings – inspect how Google sees your mobile version
  • The navigation scrolls to the wrong section
  • The chatbot is covering the pricing table

Attention spans have never been lower online. Speed and legibility optimization are crucial to your Landing Page visitor sticking around to truly understand your solution.

Homework: Visit your Landing Page on your mobile phone. Read all the text out aloud. Scroll up and down. Zoom the images to see their detail. Sign up or checkout using your Credit Card.

Bonus Step: Filter in the right people

A Landing Page is where a user “lands up” after marketing efforts.

If 3 out of every 100 visitors buy an Ebook, the Landing Page conversion rate is 3%. If 3 buy out 1000, that’s 0.3%.

That means 997 out 1000 people arriving at a Landing Page didn’t feel your offering would solve their problem.

If you are sitting with a low success rate but confident you have thoroughly implemented steps 1-3, perhaps your marketing is misleading and you are sending the wrong people to your Landing Page.

Go find your people.


More Landing Page FAQs:


If any of this (text, images or refs) didn’t make sense, please hit me up on Twitter or email - I’m here to help. Also let me know what Landing Page areas you are struggling with and I’ll try my best to point you in the right direction:)

Much love,
Rob

Twitter: @robhope
LinkedIn: @robhope
Email: hello@robhope.com